We continuously monitor weather reports to prepare in advance and organize ourselves so we can respond quickly and efficiently to the needs of all our clients.
Immediately after a large-scale damaging event (such as an earthquake, flood, or storm), we review all our active policies in the affected area. This allows us to better coordinate our support and reach out to clients without delay.
The Republic of Croatia also uses the Early Warning and Crisis Management System to send SMS alerts to residents and visitors in areas threatened by risks to life, safety, the environment, or property.

During severe weather events, we communicate with our clients through our digital channels such as our website and Facebook, as well as via SMS and email.
Our communication is tailored to the type of event, guiding and informing policyholders in the affected areas on how to report a claim.

We organize the allocation of teams within our Claims Processing Department (assessors and adjusters) based on the type of event and the specific needs of the situation.
Additionally, we dispatch assessors to the site of the damage as quickly as possible.

On a daily basis, we monitor the effectiveness of our activities and, when necessary, take additional measures such as reallocating tasks and providing extra support to clients.

We conclude activities related to the handling of these claims and return to our standard claims processing procedures. Additionally, we evaluate all steps taken and review client feedback, using it to improve our processes and future responses in similar situations.

Climate-related, or NatCat, risks are those associated with natural catastrophes. These include events such as floods, storms, hurricanes, tornadoes, droughts, and landslides. In addition, natural catastrophes also include earthquakes and volcanic eruptions, which are not directly linked to climate change.

Such events can cause significant damage to property, people, or the economy. In the context of insurance, NatCat risks are particularly important, as insurance companies must carefully assess these risks to ensure they can cover potential losses for their clients. Allianz uses advanced models to evaluate and manage these risks, ensuring clients receive appropriate protection while the company remains financially stable.

To fulfill obligations under the EU Taxonomy Regulation (Regulation (EU) 2020/852 of the European Parliament and of the Council of 18 June 2020 establishing a framework to facilitate sustainable investments), we share climate risk data with all public interest bodies that have a legitimate need to use this information for analysis, with the aim of improving climate change adaptation. This service is provided free of charge.
Inquiries can be sent to: [email protected]
Allianz also provides claims data to supervisory authorities for statistical purposes.

NOTE: To protect personal data, we can only provide aggregated information and not any personal details.